Our Policies
What is CTI Studio ?
We are a full-service Interior Design firm. Our shop offers you the same high-quality designer pieces that we source for our full-service design clients. We’ve curated our favorite pieces into collections by moodboards and styles. Giving you a head start on your design process before you’re ready to commit to a full-service design package. Scroll down to see the answers to our most frequently asked questions.
What is SideDoor
SideDoor helps us connect you to the to-the-trade pieces formerly only available through full service projects. SideDoor allows CTI studio to catalogue our favorite pieces from numerous manufacturers allowing you to shop online and purchase these beautiful pieces in one convenient place. SideDoor securely processes, fulfills, and delivers all orders. All data and transactions are encrypted. Please contact SideDoor with any questions or concerns you have regarding their services.
When will each item be avaiable?
Item availability is listed below each product. Our pieces are sourced through SideDoor and have varying manufacturers and therefore there may be a wide variety of lead times. If availability info changes for an item you have purchased the sidedoor team will reach out to you directly to update your lead time information.
Backordered items will be notated in the same location as availabilities. If you have any concerns about placing an order please contact SideDoor.
Do you have variations on your available products?
Color, finishes, sizes etc. If you see an item in our shop you are interested in but are looking for another color, finish, or slight variation please contact us detailing your request. Sidedoor has thousands of manufacturers and we would be happy to look for your desired item.
Can I return items?
*Answer direct from SideDoor
SideDoor does not accept product returns.
Can I cancel my order?
*Answer direct from SideDoor
Orders processed through SideDoor cannot be cancelled. Under certain circumstances (for example, product availability issues or necessary substitutions) our team is available to quickly assist in amending orders. You can reach our team via in-app chat or by sending an email to info@onsidedoor.com.
What if my order is damaged?
*Answer direct from SideDoor
In cases of damage during transit or other product issues, SideDoor will work with you directly to coordinate for repairs, and (if necessary) replacement of damaged piece(s). If you or your client observe damages or other issues, please reach out to our team by contacting info@onsidedoor.com. You will then be asked to provide:
-
The order number that the item is attached to
-
A picture of the shipping packaging that the item arrived in
-
3 pictures of the item itself showing the damage (2 up-close, and 1 from further away)
Please Note: The customer must inspect all items at delivery (even if the product is delivered by threshold delivery) and notate any damages before the delivery driver departs for a damage claim to be accepted. We require notice of any product issues within 48 hours of delivery in order to process any replacements or repairs.
Is Shipping included in pricing?
*Answer direct from SideDoor
Prices shown have standard threshold delivery shipping costs already included. Threshold Deliveries will be protected from the weather by placing them in the closest dry area (porch, garage or inside the closest door of the dwelling). It does not include bringing your order inside, or any assembly. For that, please add on the White Glove Delivery service during checkout. There are no additional shipping charges added at checkout, unless you choose to add White Glove Delivery service.
Please note: the charge on your card will show up as SideDoor LLC, whether you are purchasing directly through links shared with you by your designer, or if you're purchasing through a designer's website. SideDoor handles purchasing process and order fulfillment.
What is White Glove Delivery?
*Answer direct from SideDoor
White Glove Delivery includes bringing in the delivery to the desired room, unboxing, light assembly, and removal of all the packing material. Two flights of stairs are also included in this service.
How can I track the status of my order?
*Answer direct from SideDoor
You will be sent email updates as your order goes through the shipping process. You can also create a customer profile during the purchasing process, so you can log-in and check your order status. If you check out as a guest, you will be unable to log-in and check your order status.